Shipping & Return Policy

If there is any provision in the Shipping & Return Policy that you do not understand, it is your responsibility to ask Online Industrial to explain it to you before you accept the Terms and Conditions Shipping & Returns policy or continue using the Website and services.

1. Delivery policy
   • Courier deliveries and collections are contracted to third part couriers such as Fastway & Delivery guy couriers, which is subject to the third part courier service Terms and conditions.
   • Online Industrial offers free delivery within Gauteng for orders over R2000,00.
   • Any products over the weight of 30kg will be liable for extra charges unless agreed upon by Online Industrial, please contact us for further assistance.
   • Independent transporters, courier services may be used of which Online Industrial shall not be liable, nor responsibility for any loss or damage and delays and must be arrange by the client and arranged with Onlineindustrial prior to purchase.
   • Process of order/s 1-4 Days dependent availability, receipt of payment and client’s location/delivery point.
   • Insurance on deliveries may be provided for by third part courier services, thus Online Industrial accepts no liability what so ever.
   • Any damaged goods/Packaging must be refused for delivery of which the client must notify Onlineindustrial Pty Ltd immediately.
   • Check-out delivery address may differ from original address, please ensure correct details are enter of which Online Industrial shall not be liable for any incorrect delivery details enter, delays, loss, damage, expenses or whatsoever.
   • Online Industrial Pty Ltd shall not be deemed liable for any loss, damage or whatsoever during logistics.
   • Ecommerce customers shall receive notification of dispatch by waybill on payment receipt receival or notified directly by Online Industrial.
   • All order/s shall be deemed complete, correct, and checked by the client on receival of products and services by signatory whether by courier service, third party, company, receiver, and that Online Industrial shall not be held liable for any loss, damage, shortage, theft of goods or whatsoever. All order/s must be check immediately on receival, if any problems arise Online Industrial must be notified immediately within twenty-four hours.
   • All online purchases, parcels may be tracked through Fastway courier service web site. https://fastway.co.za or courier guy https://portal.thecourierguy.co.za/track

2. Return, Refund, Exchange policy
   • Online Industrial return policy shall be effective for twenty days from purchase date.
   • No product/s purchased shall be liable for return after twenty days from date of purchase and the return of such shall be the purchaser/client’s liability.
   • Cancellation of order or return/s of goods by client/purchaser will attract a 15% administration fee. The administration fee shall be null in void for Online Industrial 30 days account holders if the product/s are supplied incorrectly by Online Industrial.
   • Products may be exchange within seven days without the 15% administration fee for products total value arrange with and approved by Online Industrial management.
   • No return/s will be accepted if the packaging is not sealed or has been tampered with and product/s in the original packaging. Faulty products are accessed by OEM before refund or exchange process is approved.
   • Transportation, courier fess will not be refunded on any returns and exchange, refunds other then agreed upon by Online Industrial.
   • In the event of No-Stock or unavailable goods, Online Industrial will refund the client/purchaser within fourteen days from order confirmation date and the client shall be notified immediately thereof. Online Industrial shall not be liable for non-stock products, unavailable items causing any loss, damage, or expenses to the purchaser/consumer/company.
   • Confirmation of return is deemed the client’s responsibility and Online Industrial shall not be held liable for any late returns whatsoever.
   • Special buy-outs are not accepted for refund, return nor exchange other than agreed upon by the OEM/importer thereof and any charges related thereto shall be deemed the client’s liability.
   • Monetary refund will only be refunded in (ZAR) South African rand currency and may only be done by cashless transactions. Online Industrial will request additional information for refunds such as proof of product bar code, user I.D, address, account holder, credit card verification, bank account details and any additional details required.
   • Online Industrial will not refund, Non-Refundable items such as but not limited to, medical supplies, chemicals, lubricants, Paints, Laboratory consumables and equipment, perishable products, Online Industrial manufactured products, unless agreed upon by Online Industrial management written and agreed upon consent.
   • Designed and manufactured products are required to be signed off and full payment received before manufacture commencement, there after no orders may be cancelled, nor refunded and the client agrees full liability for any loss, damage, expenses, or whatsoever, directly, or indirect or associated with Online Industrial and associated manufacturers and suppliers.